Thursday, August 19, 2010

Are Product Recalls Fair?

Very recently, there has been an influx in products being recalled.  In the case of a product that is unsafe, I think we can all agree that yes, it should be recalled, to protect consumers from harm.  But what about situations where a product is used incorrectly,causing harm to a consumer.  Is it fair to that company to have to incur the expense and bad publicity of recalling a safe ( if used correctly, according to included instructions) product?
Posted by Christina
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Teresha's avatar

Teresha · 764 weeks ago

unfortunately, there are some dumb people out there and from a legal standpoint I think companies would rather not risk the liability. They'd take some bad publicity which will die down over a lawsuit filed by some irresponsible consumer.
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Mrs. Crafty's avatar

Mrs. Crafty · 764 weeks ago

I see your point, and do understand where you're coming from, but I have to agree with Teresha. It's better for the companies to do a recall of their own accord, and come out looking like the good guys, than for them to say "well it's their fault for not using it right" and look like jerks.
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Christina's avatar - Go to profile

Christina 47p · 764 weeks ago

I agree with both of you! While it may not be "fair" I think that a recall is the most responsible thing for the company to do. Especially in the case of products that are for small children or babies, (since they're relying on someone else to do it correctly for them) I think that the maker of the product needs to try to anticipate these user errors ( no matter how idiotic) and take steps to make sure that the product is still as safe as possible, even when not being used correctly.
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Margaret · 764 weeks ago

I don't agree. I think it is dumb to hurt a company because Americans miss use the product!
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